Next Level Communications · Recalled
CPSC, Next Level Communications Announce Recall of Power Supply for Computer Modems
The power supply has an internal electrical component that could overheat and melt or deform the plastic housing, posing a thermal burn hazard.
- Units
- About 46,000
- Reports
- 8
- Injuries
- —
- Deaths
- 0
- Price
- $225–$250
- Remedy
- See notice
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
These power supplies are used with Next Level ADSL/VDSL ETHERset (modem) units, which provide high-speed internet access. They have a black plastic housing and are 2.5 inches wide, 2.75 inches high, and 1.5 inches deep. The name "PowDec" and the model "WP12303N" are located on a label on the back of the housing. The recalled power supplies were provided for use with Next Level ADSL/VDSL ETHERset part numbers: 750-00097 A,B&C and 750-00526 A&B.
The file
- Sold at
- ADSL/VDSL ETHERsets with a recalled power supply were sold nationwide, from February 1999 to May 2001, for a suggested retail price between $225 and $250.
- Product type
- Computer Equipment
- Made in
- Taiwan
- Recalled by
- Next Level Communications, of Rohnert Park, CA, PowDec Technologies, Inc.
Incident log
There have been 8 reports of these power supplies overheating and causing melted or damaged enclosures. No injuries have been reported.
What the notice says to do
Consumers with a recalled power supply should immediately stop using the power supply and contact Next Level Communications to request a replacement power supply.
Consumers may contact Next Level Communications toll-free at (888) 653-8353 8:00 am to 5:00 pm PT, Monday to Friday.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated DEC 17 2001; last revised OCT 28 2025.