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GE Interlogix · Recalled
CPSC and GE Interlogix Announce Recall to Repair Security Control Panels
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.
- Units
- Approximately 18,000
- Reports
- —
- Injuries
- —
- Deaths
- —
- Price
- $40–$260
- Remedy
- See notice
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.
The file
- Sold at
- Authorized dealers and distributors sold the security control panels nationwide, from November 1998 to March 2001, for between $40 and $260.
- Product type
- Home Control/Alarm Systems
- Made in
- Not stated
- Recalled by
- GE Interlogix, of Tualatin, Ore.
Incident log
CPSC and GE Interlogix are not aware of any incidents involving these security control panels. This recall is being conducted to prevent the possibility of incidents or injuries.
What the notice says to do
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
For more information, consumers can contact GE Interlogix at (800) 648-7422 between 6:00 a.m. and 5:00 p.m. PT Monday through Friday or visit the firm's web site at www.sentrol.com
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated MAR 13 2002; last revised NOV 03 2025.