Sony Electronics Inc. · Recalled
CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers
Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.
- Units
- About 5,600
- Reports
- —
- Injuries
- —
- Deaths
- 0
- Price
- $1,500
- Remedy
- See notice
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003
The file
- Sold at
- Electronic and computer stores nationwide, from June 2003 through July 2003, for about $1,500.
- Product type
- Computer Equipment
- Made in
- China
- Recalled by
- Sony Corp., of Tokyo, Japan
Incident log
None reported.
What the notice says to do
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
Call Sony at (800) 880-9743 anytime or visit their website at www.sony.com/pcsupport
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated SEP 25 2003; last revised JUN 30 2025.