CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters

Other hazard

Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.

Units: Approximately 6,000
Reports: 3
Injuries: 1
Deaths: —
Price: —
Remedy: See notice

Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.

Affected

This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

The file

Sold at: Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.
Product type: Human Transporters
Made in: United States
Recalled by: Segway LLC, of Manchester, New Hampshire

Incident log

Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.

What the notice says to do

Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.

Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).

Open official CPSC notice ↗ (opens in a new tab)

Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.

Notice first dated SEP 26 2003; last revised JUL 21 2025.