SecureAlert · Recalled
CPSC, SecureAlert Announce Recall of Safety and Security Phones
Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.
- Units
- 1,000
- Reports
- 10
- Injuries
- —
- Deaths
- 0
- Price
- —
- Remedy
- See notice
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red "call" button and a gray "test" button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). "MobilePal+GPS" is written on the front of the phones.
The file
- Sold at
- SecureAlert and private security dealers nationwide, from May 2003 through July 2003.
- Product type
- Telephones, Cell Phones & Accessories
- Made in
- Japan
- Recalled by
- SecureAlert Inc., of Salt Lake City, Utah
Incident log
SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.
What the notice says to do
Call SecureAlert to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.
Call SecureAlert toll-free at (800) 584-4176 between 8 a.m. and 4 p.m. Monday through Friday (MT).
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated NOV 18 2003; last revised MAR 25 2025.
