Heat & Glo · Recalled
CPSC, Heat & Glo Announce Recall of Gas Fireplaces
Gas in the fireplace can accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter and create a risk of burns or lacerations from broken glass.
- Units
- About 7,800
- Reports
- 21
- Injuries
- 4
- Deaths
- —
- Price
- $2,380–$2,700
- Remedy
- See notice
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
The recall involves all HEAT-N-GLO® Gem 36 and Gem 42 direct vent gas fireplaces. The model number is located on the rating plate inside the unit on the base pan in front of the gas control. The rating plate can be accessed by removing the lower grille on the fireplace. This recall also includes Gem 36 fireplaces that recently received a replacement burner assembly.
The file
- Sold at
- Dealers and distributors of Hearth products nationwide sold the fireplace, from July 2002 through April 2005, for between $2,380 and $2,700.
- Product type
- Fireplaces & Accessories
- Made in
- United States
- Recalled by
- Heat & Glo, of Lakeville, Minn.
Incident log
Heat & Glo has received 21 reports of shattered glass, including four minor injuries.
What the notice says to do
Consumers should stop using the fireplaces immediately and contact Heat & Glo to make arrangements for a free repair. To be sure that no one uses the fireplace by mistake, consumers should shut off the gas supply to the fireplace by removing the lower grille on the fireplace and turning off the ball valve (red lever) on the gas supply line.
For assistance in turning off the gas and arranging for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m. and 10 p.m. CT Monday through Friday or log on to the firm's online registration page at www.gem3642.com or www.heatnglo.com
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated APR 27 2005; last revised OCT 02 2024.
