Cricket Communications · Recalled
Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls
A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
- Units
- About 285,000
- Reports
- 2
- Injuries
- —
- Deaths
- 0
- Price
- $90
- Remedy
- See notice
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.
The file
- Sold at
- Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90.
- Product type
- Telephones, Cell Phones & Accessories
- Made in
- China
- Recalled by
- Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.)
Incident log
Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.
What the notice says to do
Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.
For additional information, contact Cricket toll-free at (866) 441-1577 between 6 a.m. and 10:30 p.m. MT Monday through Saturday, and between 7 a.m. and 10:30 a.m. MT on Sunday, or visit the firm's Web site at www.mycricket.com
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated MAY 20 2008; last revised MAY 23 2014.