Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard

Fire & burns

An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.

Units: About 525,000 (an additional 675,000 were sold outside the U.S.)
Reports: 10
Injuries: —
Deaths: —
Price: $20–$350
Remedy: See notice

Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.

Affected

This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."

The file

Sold at: GN Netcom, authorized distributors and resellers nationwide from January 2005 through September 2008 for between $150 and $350 as part of the GN9120 headset and about $20 as a replacement part.
Product type: Audio/Video Systems & Accessories
Made in: China
Recalled by: Amperex Technology Limited (ATL), of Hong Kong (battery), GN Netcom Inc., of Nashua, New Hampshire

Incident log

GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting.

What the notice says to do

Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.

For additional information, contact GN Netcom at (877) 803-6467 between 9 a.m. and 6 p.m. Monday through Friday ET, or visit the firm's Web site at www.jabra.com

Open official CPSC notice ↗ (opens in a new tab)

Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.

Notice first dated OCT 14 2008; last revised MAY 23 2014.