Samsung · Recalled
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
- Units
- About 160,000
- Reports
- —
- Injuries
- —
- Deaths
- 0
- Price
- $150
- Remedy
- See notice
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
The file
- Sold at
- Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
- Product type
- Telephones, Cell Phones & Accessories
- Made in
- South Korea
- Recalled by
- GreatCall d/b/a Jitterbug, of San Diego, Calif., Samsung Telecommunications America, of Richardson, Texas
Incident log
None reported.
What the notice says to do
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated MAY 22 2009; last revised MAY 23 2014.
