Cloud Engines · Recalled
Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard
The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
- Units
- About 9,500 in the United States and 1,500 in Canada
- Reports
- 3
- Injuries
- —
- Deaths
- —
- Price
- $200
- Remedy
- Refund
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.
The file
- Sold at
- Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.
- Product type
- Computers Equipment and Accessories
- Made in
- China
- Recalled by
- Cloud Engines Inc. of San Francisco, Calif.
Incident log
Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
What the notice says to do
Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail atvideorecall@cloudengines.com or visit the firm's website at www.pogoplug.com
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated AUG 02 2011; last revised JUL 05 2016.
