Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning

Carbon monoxide

An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.

Units: About 13,000
Reports: —
Injuries: —
Deaths: 0
Price: $1,500–$2,100
Remedy: Repair

Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.

Affected

Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.

The file

Sold at: Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
Product type: Gas Water Heaters
Made in: South Korea
Recalled by: Kyung Dong Navien Co. Ltd., South Korea, Navien America Inc., of Irvine, Calif.

Incident log

None reported

What the notice says to do

Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at http://us.navien.com/

Open official CPSC notice ↗ (opens in a new tab)

Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.

Notice first dated DEC 27 2011; last revised APR 22 2016.