Google and HP · Recalled
Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat and Melt
The computer's charger can overheat and melt, posing fire and burn hazards.
- Units
- About 145,000 units
- Reports
- 9
- Injuries
- 1
- Deaths
- —
- Price
- $280
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.
The file
- Sold at
- Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.
- Product type
- Battery Chargers
- Made in
- China
- Recalled by
- Google Inc., of Mountain View, Calif., Hewlett-Packard Company (HP), of Palo Alto, Calif.
Incident log
Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.
What the notice says to do
Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.
Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at http://chromebook.com and click on the Chromebook link at the top of the page and then click on Support for more information.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated DEC 17 2013; last revised JAN 07 2015.
