Turtle Beach · Recalled
XO FOUR Stealth Gaming Headsets Recalled By Turtle Beach Due to Risk of Exposure to Mold
Mold spores were found on the headsets, posing a risk of respiratory or other infections in individuals with chronic health problems.
- Units
- About 59,500
- Reports
- 6
- Injuries
- —
- Deaths
- 0
- Price
- $100
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves 2015 Ear Force XO FOUR Stealth gaming headsets. They are multi-use but marketed for use with Xbox One gaming systems. The headsets are black with green trim and have soft ear-cups, an audio controller and a removable microphone. They are packaged with an audio adapter. Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone. The serial number is printed on the inside of the headband of the headset and on the bottom flap of the box.
The file
- Sold at
- Best Buy, GameStop, Target and Walmart nationwide and online at Amazon.com from June 2015 to September 2015 for about $100.
- Product type
- Audio and Radio
- Made in
- China
- Recalled by
- Turtle Beach Corporation, of San Diego, Calif.
Incident log
Turtle Beach has received six reports of mold on the headsets. No injuries have been reported.
What the notice says to do
Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset.
Turtle Beach toll-free at 855-868-4832 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.turtlebeach.com and click on the recall link on the homepage for more information.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
