Microsoft · Recalled
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
The power cords can overheat, posing fire or shock hazards.
- Units
- About 2.25 million (in addition, about 190,000 were sold in Canada)
- Reports
- 56
- Injuries
- —
- Deaths
- —
- Price
- $64–$2,000
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
The file
- Sold at
- Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
- Product type
- Power Cords
- Made in
- China, Taiwan, United Kingdom
- Recalled by
- Microsoft Corp., of Redmond, Wash
Incident log
Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
What the notice says to do
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
