Toshiba · Recalled
Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
- Units
- About 91,000 (in addition, 10,000 were sold in Canada)
- Reports
- 4
- Injuries
- —
- Deaths
- 0
- Price
- $70–$1,000
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
The file
- Sold at
- Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
- Product type
- Batteries and Chargers
- Made in
- China, Japan
- Recalled by
- Panasonic, of Japan, Toshiba America Information Systems Inc., of Irvine, Calif.
Incident log
The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
What the notice says to do
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated MAR 30 2016; last revised APR 13 2016.
