HP · Recalled
HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards
The battery packs can overheat, posing fire and burn hazards.
- Units
- About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)
- Reports
- 7
- Injuries
- —
- Deaths
- —
- Price
- $50–$1,700
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
The file
- Sold at
- Best Buy, Wal-Mart, and Staples and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
- Product type
- Batteries and Chargers
- Made in
- China
- Recalled by
- HP Inc., of Palo Alto, Calif.
Incident log
HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.
What the notice says to do
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.
HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated JUN 23 2016; last revised JUN 27 2016.
