Denon · Recalled
Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
The battery can overheat, posing a fire and burn hazards
- Units
- About 3,400 (in addition, 240 were sold in Canada)
- Reports
- —
- Injuries
- —
- Deaths
- 0
- Price
- $100
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
The file
- Sold at
- Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
- Product type
- Batteries and Chargers
- Made in
- China
- Recalled by
- Denon Electronics (USA) LLC, of Mahwah, N.J.
Incident log
None reported
What the notice says to do
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
Notice first dated SEP 20 2016; last revised OCT 27 2016.
