Dell · Recalled
Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard
The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.
- Units
- About 8,900 (in addition, about 475 were sold in Canada)
- Reports
- 11
- Injuries
- —
- Deaths
- 0
- Price
- $125–$200
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com
The file
- Sold at
- Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.
- Product type
- Not stated
- Made in
- China
- Recalled by
- Dell Inc. of Round Rock, Texas, Lite-On Technology Corporation of Taipei, Taiwan
Incident log
Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.
What the notice says to do
Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.
Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
