ASUS Computer International · Recalled
ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards
A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.
- Units
- About 10,000
- Reports
- 10
- Injuries
- —
- Deaths
- 0
- Price
- $600
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves ASUS ROG Maximus Z690 Hero computer motherboards sold separately for computers. The recalled motherboards have part number 90MB18E0-MVAAY0. Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021. The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging. Detailed instructions to determine if the motherboard is included in this recall can be found on the firm's website at https://www.asus.com/support/rog-maximus-z690-hero-checking.
The file
- Sold at
- Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 through December 2021 for about $600.
- Product type
- Not stated
- Made in
- Vietnam
- Recalled by
- ASUS Computer International, of Fremont, California, Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam
Incident log
ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported.
What the notice says to do
Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping.
ASUS Computer International toll-free at 888-363-1885 from 9 a.m. to 12 a.m. ET Monday through Friday, online at https://www.asus.com/us/site/recalls or https://www.asus.com/us/ and click on "Recalls" at the bottom of the page for more information.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
