Anker Innovations Limited · Recalled
Anker Soundcore Lithium-Ion Battery Powered Bluetooth Speakers Recalled Due to Fire Hazard; Sold Exclusively on Amazon.com by Anker Innovations
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
- Units
- About 69,000 (In addition, about 9,764 were sold in Canada)
- Reports
- 33
- Injuries
- 1
- Deaths
- —
- Price
- $28–$130
- Remedy
- Replace
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011 and A3302031 are included in this recall. The recalled speakers can be identified by the unit's "SN Code" which is visible on the underside of the Bluetooth Speakers. Consumers can type in the "SN Code" on Anker's website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers.
The file
- Sold at
- Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130.
- Product type
- Not stated
- Made in
- China
- Recalled by
- Anker Innovations Limited, of Hong Kong
Incident log
The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating, some of those involve incidents of smoking and small fires, including one minor burn injury in connection with an overheating unit.
What the notice says to do
Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker's SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on how to obtain a replacement speaker free of charge. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.
Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on "Product Recalls" at the bottom of the page for more information.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
