Viewrail · Recalled
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
The LED module can overheat, causing it to melt, posing a fire hazard.
- Units
- About 2,720
- Reports
- 20
- Injuries
- —
- Deaths
- 0
- Price
- $80
- Remedy
- Refund
Reports, injuries, deaths and price are read out of the notice’s wording by rules, so they can miss unusual phrasing. The official notice is the record.
Affected
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
The file
- Sold at
- Viewrail.com from August 2023 through June 2025 for about $80.
- Product type
- Not stated
- Made in
- China
- Recalled by
- Viewrail, of Goshen, Indiana
Incident log
The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
What the notice says to do
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.
Recall notice published by the U.S. Consumer Product Safety Commission. This site is independent: always confirm on the official notice before acting.
